Customer experience is the sum of all experiences a customer has with a supplier of goods and/or services, during a single transaction, or over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy … and above all else … memories.
Outstanding Customer Experience Management is built on six key pillars:
Our services span:
Our approach builds directly on partner Chris Daffy’s work with organisations such as Dorchester Hotel Group, Phonak, Extracare
Charitable Trust, Air Products, AXA, BAE Systems, BBC, Barclaycard, Bovis Homes, Bridgestone Tyres, British Council, DHL, JCB, Legal and General, Mappin & Webb, Pizza Express, Price Waterhouse Coopers, Royal Bank of Scotland, Saint Gobain Group, Toyota/Lexus, and the Unilever Group.
Working with our partner Chris Daffy of the Academy of Service Excellence we specialise in helping organisations to become service leaders in their field, through creating a step-change in the way they deliver their services, and quickly and cost-effectively transferring and embedding the principles and techniques of Service Excellence to their clients' team at all levels in their organisation.,
For more information contact: Tim Ashcroft
T: 01606 551122 M: 07710 603 952 E: tim.ashcroft@innovas.co.uk
Address:
Unit 18 Blakemere Village
Chester Road
Sandiway
Northwich
CW8 2EB
Email: info@innovas.co.uk
Call Us: 01606 551122